Shipping policy

Last updated: 19 October 2026

This policy is designed to make sure you are clearly informed of our shipping policies and procedures. By ordering from this shop, you agree to the policies set out below.

At Highcrest Lighting, we are committed to offering a smooth and enjoyable shopping experience to all our customers.

Shipping costs

  • Free tracked delivery: delivery to the United Kingdom is free and tracked on all orders.
  • No hidden fees: all costs relating to your order, including taxes and delivery, are clearly shown before you confirm your payment.

Delivery area

We currently deliver to addresses in the United Kingdom only. We do not deliver to other countries at this time.

Estimated delivery times

Orders are shipped from our international warehouse.

  • Processing time before dispatch: 5–7 working days (Monday to Friday)
  • Transit time after dispatch: 7–15 working days (Monday to Friday)
  • Total delivery time: 12–22 working days (Monday to Friday)

Delivery times may be extended in the event of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.

If you have any doubt about delivery to your area, please contact us at contact@highcrestlighting.co.uk.

Once your order has been dispatched, you will receive a confirmation email with your tracking information.

We work with reputable carriers to make sure your order is delivered on time. The carrier may vary depending on the weight, quantity and availability of the products, the order value and the delivery address.

Order cut-off time: orders placed before 2pm (UK time) on a working day are processed from that day; orders placed after 2pm, at the weekend or on a public holiday are processed from the next working day.

Tracking your order

  • Tracking information: you will receive an email containing your tracking number and a direct link to follow your parcel on the carrier's website.
  • Questions: our support team is happy to help with any question about tracking your order.

Changes to your delivery address

Please check your delivery address carefully when placing your order: once the order has been dispatched, we can no longer change it.

Order cancellation

If you change your mind before receiving your order, you can cancel it free of charge within 2 days of placing it, as long as it has not been dispatched. If your order has already been dispatched, please refer to our Returns and Refund Policy: https://highcrestlighting.co.uk/policies/refund-policy

Please note that, for logistical reasons, once an order has been processed for dispatch it can no longer be cancelled; you can still return it after delivery under our Returns and Refund Policy.

Parcels damaged in transit

If you notice that a parcel has been damaged in transit, please, if possible, refuse the parcel from the courier and contact our customer service. If the parcel was delivered while you were not present, please contact customer service at contact@highcrestlighting.co.uk.

Finally, if all your parcels have arrived and a product is still missing, please contact customer service by email.

At Highcrest Lighting, we do our best to make our product descriptions as detailed as possible so that there are no surprises when you receive your products. We want our customers to know exactly what they are ordering.

If the products received do not match their description, you can request a return and refund free of charge.

Returns

We accept returns* for any reason, whether you are not satisfied or have simply changed your mind. Our return period is 14 days from the day you receive your products. If for any reason you are not satisfied, simply contact us at contact@highcrestlighting.co.uk.

*Subject to the conditions set out in our Returns and Refund Policy: https://highcrestlighting.co.uk/policies/refund-policy

Contact us

We aim to reply to all enquiries within 48 hours on working days.

Free Tracked Delivery

On every UK order, with tracking to your door.

Customer Service

contact@highcrestlighting.com
Monday to Friday, 7am to 5pm (UK time).

Secure Payment

Your payment details are encrypted and never stored.

Easy Returns

14 days to return your order.